Best answer: How do I ask for help on Slack?

How can slack help me?

Slack makes access to your colleagues easy — message anyone inside or outside your organization and collaborate just like you would in person. People can work in dedicated spaces called channels that bring together the right people and information.

How do I use slack customer support?

Here are 8 tools, tips, and ideas for using Slack for customer support.

  1. Connect your help desk solution. …
  2. Connect your chat solution. …
  3. Build up a customer community on Slack. …
  4. Connect your phone support tool. …
  5. Stay up to date about customer satisfaction with Customer. …
  6. Let UserGems notify you about important customer signups.

How do I report a problem on slack?

Slack is up and running

Troubleshoot connection issues or email us at

How do I create a support ticket in slack?

To create a Support ticket from a Slack message, using the Slack actions menu

  1. In the Slack channel, hover over the message to display the options.
  2. Click the More actions icon ( ) to display the message actions.
  3. Select Create a ticket.

How do you team in Slack?

Install the Microsoft Teams Calls app to Slack

  1. Visit the Microsoft Teams Calls page in the Slack App Directory.
  2. Click Add to Slack.
  3. Click Allow to grant Microsoft Teams access to Slack.
  4. Sign in to your Microsoft account.
  5. When prompted, click Open Slack to go back to your workspace.
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How can Slack help my business?

Slack was introduced to save companies time. The platform cuts out the need for back-and-forth emails, daily meetings to approve small tasks, and even some of the paper trail HR is faced with every year. It also creates a more casual workplace that makes everyone feel more relaxed when at work.

Can I use Slack to communicate with clients?

While Slack is great for communication between two companies, you can also use it with individual consumers, but as a community tool that can replace the forums on your website. “It actually starts to get people answering questions for other people,” he says.

How do I send an email to a Slack channel?

Send emails into a dedicated Slack channel with the Email App

  1. Add the email app from the Slack App Directory.
  2. Then pick a channel you want to direct your emails into.
  3. Copy and use the generated email address. …
  4. Any email directed to the special address will appear in your desired channel immediately.

How do you send a message at a certain time on Slack?

Schedule a message

  1. Click the compose button or open the conversation where you’d like to send your message.
  2. Type your message in the message field.
  3. Click the arrow icon to the right of the paper plane icon.
  4. Choose a date and time from the list or select Custom time to set your own.

Why is my Slack so slow?

If you are using the web version of Slack and have noticed it slowing down lately, you should try clearing your cache. Every time you visit any website, your browser saves certain bits of information to load the page faster next time. But eventually your browser cache will in fact slow down your web performance.

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Why isn’t my Slack working?

Make sure the browser you’re using is supported and up to date. Visit Minimum requirements for using Slack for more details. Clear your web browser’s cache (these steps will vary depending on the browser you’re using). Open Slack in a private or Incognito window to see if you can connect to Slack.

How do I give feedback on Slack?

Post a request in the channel and let people know what emoji reaction to use in order to start the feedback workflow. Anyone who reacts with your chosen emoji will get next steps in their Slackbot DM to review your content, and fill out the form with their feedback.