Question: How do I change the resolution of a JIRA ticket?

How do I change the default resolution in Jira?

Go to cog item -> Issues -> Resolution and choose the default value.

How do I undo a resolution in Jira?

The value to choose is None.

  1. Go and edit the workflow which you are using for this project.
  2. Click on the Reopen transition.
  3. On the Post Functions tab, click on Add post function.
  4. Choose Update Issue Field.
  5. Select Resolution and value None.
  6. Click Add.
  7. If you edit an active workflow, remember to publish your draft afterward.

How do I make a resolution field editable in Jira?

You do NOT make it editable. You should only set it when closing an issue, and, you should *always* set it, or Jira does not work properly. It does not matter if you think you don’t use it, Jira needs it to be used properly.

How do I change the resolution from unresolved to done in Jira?

If it needs to be unresolved, the next transition needs to have the post-function “Update Issue Field”, select “Resolution”, then select what you want that resolution to be.

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What is the resolution field in Jira?

The “Resolution” field is an important feature in Jira. It specifies the reason an issue is closed and removes the need of having multiple statuses with the purpose of stating why the issue is closed, thus capturing important data for your team while reducing the time you have to manage your workflow.

How do I reopen a resolved issue in Jira?

Click on + Add Transition:

  1. in the From Status, you set the name of your Closed status.
  2. in the To Status, you set the name of your Open status.
  3. in the Name, you set the name of the reopen transition, like Reopening Ticket.
  4. add the new transition.

What does unresolved mean in Jira?

When an issue is opened in JIRA, the default is that the Resolution field is empty – the term Unresolved is a system term that means the Resolution field has no value.

How do I create a post function in Jira?

Add a post function

  1. Select > Issues.
  2. Click Workflows and then Edit for the relevant workflow.
  3. Select the transition: In diagram mode, select the transition arrow. …
  4. Open the post functions tab: …
  5. Click Add post function.
  6. Add the post function and choose Publish Draft to finalize your changes.

What is the difference between resolved and closed in Jira?

Closed means that the issue has been worked on but can be reopen. Resolved means that the issue has been worked on, closed and a resolution determined.

How do I cancel a JIRA ticket?

Open your workflow : Issues > Workflows > Choose your workflow and click Edit. Add a new status and check the box “Allow all statuses to transition to this one” In text view, edit the transition to the new status, for exemple Cancelled (51) >> Cancelled.

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